Editorial Complaints Policy
At EnergizeCBD, we strive to maintain the highest standards of journalistic integrity and ethics. However, we recognize that there may be times when our readers have concerns about the accuracy or fairness of our reporting or the conduct of our journalists.
If you have a complaint about any editorial content published on our website or social media channels, please follow the steps outlined below:
Contact us
Please send an email to [email protected] with the subject line “Editorial Complaint.” Please include the following information in your email:
Your full name
Your contact details (email address and phone number)
The date and title of the article you are complaining about
A clear explanation of your concerns and why you believe the content breaches our editorial standards
Any relevant supporting information, such as links to other sources or research
Acknowledgement
We will acknowledge receipt of your complaint within 5 business days of receiving it.
Investigation
We will investigate your complaint thoroughly and objectively. We may need to contact you for further information, and we may also contact the journalist who wrote the article or any other relevant parties.
Response
We will aim to provide a written response to your complaint within 28 days of receiving it. If we need more time to investigate your complaint, we will let you know and provide an estimated timeframe for our response.
If we find that your complaint is justified, we will take appropriate steps to address the issue, which may include issuing a correction, clarification or apology, or removing the content in question.
Escalation
If you are not satisfied with our response, you may escalate your complaint to the Independent Press Standards Organisation (IPSO), which regulates the UK’s newspaper and magazine industry. You can find more information about IPSO and how to make a complaint on their website at https://www.ipso.co.uk.
We are committed to ensuring that all complaints are dealt with promptly, fairly and transparently. We value feedback from our readers and will use it to improve the quality and accuracy of our reporting.